Product Manager - Operations Platforms and Tools
N26 GmbH
- Stellenart:
- Vollzeit
- Arbeitgeber:
- N26 GmbH
- Arbeitsort:
- 10117 Berlin
(Berlin)
We are seeking a Product Manager to oversee and enhance our Operations case management platform and tools, ensuring a stable, effective, and maintainable platform while developing new core features and services to unlock new capabilities and improve customer experience.
Our Ops Platforms & AI Enablement team provides essential platforms and tools to support our Operations departments (including Customer Service, Banking back office or FinCrime operations), fostering innovation and efficiency across the organization.
We believe in leveraging cutting-edge technology and collaboration to drive operational excellence and deliver superior service to our customers.This role offers a unique opportunity to shape the future of our Operations platforms, working closely with cross-functional teams to ensure readiness for new product launches and drive transformative outcomes.
N26 has reimagined banking for today's digital world.
Technology and design empower everything we do and it's how we are building the global banking platform the world loves to use.We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings.
Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.
About the opportunity
In this role, you will:
- Oversee the management, maintenance, and scaling of our Salesforce Service Cloud platform and tools for Operations.
- Manage cross function teams of Salesforce Administrators and Engineers to ensure platform stability, scalability, and performance.
- Provide strategic direction for the platform, building roadmaps in alignment with overall business goals and objectives.
- Develop and implement new features and services to enhance platform capabilities and customer experience.
- Collaborate with other Product teams to provide support and tools for Operations departments and ensure case management platform readiness for new product launches.
- Ensure compliance with security and regulatory standards across the platform.
- Monitor...
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